Return & Refund Policy

At NexMartDeal, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

Customers may request a return if:

  • The item received is damaged, defective, or incorrect
  • The product arrives in poor condition
  • The return request is made within the eligible return period

To qualify for a return:

  • The item must be unused and in its original condition
  • Original packaging, accessories, and tags must be included
  • Proof of purchase or order confirmation may be required

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Used or damaged items caused by customer misuse
  • Personalized or customized products
  • Items marked as final sale or non-returnable
  • Hygiene-sensitive or personal-use products where applicable

Return Request Process

To request a return:

  1. Contact customer support within the eligible return period
  2. Provide your order details and reason for return
  3. Follow the return instructions provided by our support team

Returns sent without approval may not be accepted.

Refund Process

Once the returned item is received and inspected:

  • Approved refunds will be processed to the original payment method
  • Refund processing times may vary depending on the payment provider or bank
  • Shipping fees may be non-refundable unless the return is due to our error

Exchange Policy

Eligible products may be exchanged for:

  • Incorrect items received
  • Defective or damaged products
  • Size or variant issues where applicable and available

Exchange availability depends on stock availability.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact support promptly with relevant order information and product images if required.

Cancellation Policy

Orders may only be canceled before they are processed or shipped. Once shipped, cancellations may no longer be possible.

Return Shipping

Depending on the reason for return:

  • Customers may be responsible for return shipping costs
  • Return shipping fees may be deducted from the refund amount where applicable

We recommend using a trackable shipping service for returns.

Late or Missing Refunds

If you have not received your refund after the processing period:

  • Check with your payment provider or bank
  • Processing delays may occur depending on financial institutions

Policy Updates

NexMartDeal reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Updated policies will be posted on this page.

Contact

For any return, refund, or exchange-related questions, please contact our customer support through the available support options on our website.